To best serve you, our clients and our staff, we require a minimum of 48 hours’ notice via telephone to cancel or change any appointment please.
Cancellations on short notice prohibit other clients from being able to fill that slot. So, our policy is that if you have a no show more than once for an appointment, you will be asked for a 50% deposit on your next appointment.
All new clients with appointments exceeding 1hour in length will be asked for a 50% deposit. The great thing about paying a deposit is you have less to pay on the day of your appointment.
All Extension appointments will be asked for a 50% deposit.
If you are late for your appointment this time has to come off your appointment in order to be fair to the clients booked in after you. We cannot guarantee you the full service you booked in for but your stylist will do everything they can to make you look and feel amazing in the time they have. However if there is no client booked in directly after you, this will not be an issue.
If we are late starting your appointment, your service is not affected.
In our service industry appointment times can be unpredictable so we base them on averages. We cannot guarantee you will be in and out in your exact booking time so please make appointments when you are not in a rush to get out at a specific time. We want you to have the best salon experience and rushing will not only compromise your experience but adds stress and pressure to your stylist.
We thank you in advance for your understanding and supporting your stylist and The OB-1 Team. We strive to ensure you enjoy the OB-1 Experience.